Helpdesk Support Engineer

Education and Experience Requirement :

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
• Proven experience in a technical support role or similar position
• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems.
• Proficiency in troubleshooting common technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-oriented mindset with a focus on delivering high-quality support services
• Professional certification is a plus
• Minimum 1 year of working experience in maintaining and administering relevant hardware
   

Responsibilities:

•  Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storage, networking devices, backup, etc
• Provide courteous and professional assistance to users, ensuring a positive support experience
• Clearly communicate technical solutions in user-friendly language to non-technical personnel
• Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
• Coordinate with vendors for hardware repairs and warranty support as needed
• Provide periodical preventive maintenance to customers' IT infrastructure to ensure the system and network are in order

Working Hour:

• Monday to Friday, 8:45am – 5:45pm

Benefits:

• Allowances and claims
• On-the-job training & certification opportunities
• EPF & SOCSO contributions
• Insurance coverage
• Performance bonus